TERMS & CONDITIONS

By placing an order through our website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information provided by you is accurate and complete.
• You are authorised to use the payment method used for the transaction.

SoulStar Lifestyle offers lifestyle products through various collections.

We make every reasonable effort to ensure that product descriptions, photographs, colours, pricing, and other information displayed on our website are accurate.

However:

• Actual product colours may vary depending on your display device.
• Packaging may be updated from time to time without affecting product quality.
• Product availability is subject to stock availability.
• Certain limited collections may not be restocked once sold out.

We reserve the right to modify, discontinue, or update products and collections without prior notice.

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices are subject to change without prior notice.

Applicable shipping charges, taxes (where applicable), and other charges will be clearly displayed during checkout before payment is completed.

Submitting an order does not automatically constitute acceptance of the order.

SoulStar Lifestyle reserves the right to:

• Accept or decline any order.
• Cancel an order before dispatch.
• Refuse orders suspected to involve fraud or misuse.
• Cancel orders due to pricing errors, technical issues, payment failures, or stock unavailability.

If payment has already been received for an order that cannot be fulfilled, appropriate action will be taken in accordance with applicable law.

Payments are processed securely through authorised third-party payment providers.

SoulStar Lifestyle does not store complete credit card, debit card, UPI PIN, banking credentials, CVV, or other sensitive payment information.

Orders are processed only after successful payment confirmation.

Shipping timelines displayed on our website are estimated delivery periods and are not guaranteed delivery dates.

Delivery may be affected by:

• Courier partner operations
• Public holidays
• Weather conditions
• Customs clearance
• Government restrictions
• Natural disasters
• Other circumstances beyond our reasonable control

Complete details regarding shipping charges, estimated delivery timelines, and international deliveries are available in our Shipping Policy.

Due to the personal nature of fragrance and personal-use products, opened or used products cannot be returned.

Replacement requests are considered only in accordance with our Return, Replacement & Refund Policy.

Please review that policy before placing an order.

Customers are responsible for using every SoulStar Lifestyle product strictly in accordance with:

• Instructions provided on the product packaging.
• Product labels.
• Product Safety & Usage Guidelines available on our website.

By purchasing or using our products, you acknowledge that you have read, understood, and agree to follow all applicable directions, warnings, and safety information.

Some SoulStar Lifestyle products, including fragrances, contain perfume-grade ethyl alcohol and other ingredients intended for external use only.

Customers are responsible for:

• Using products safely.
• Following all directions for use.
• Observing all warnings.
• Storing products correctly.
• Keeping products away from children.
• Keeping products away from heat, flames, sparks, and other ignition sources.
• Performing any recommended patch tests before first use where applicable.

Complete product safety information is available in our Product Safety & Usage Guidelines.

To the maximum extent permitted under applicable law, SoulStar Lifestyle shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from:

• Improper use of products.
• Failure to follow product instructions.
• Improper storage of products.
• Allergic reactions.
• Individual sensitivity to ingredients.
• Accidental ingestion.
• Exposure of products to heat or open flames.
• Damage resulting from use contrary to the intended purpose of the product.
• Delays caused by third-party courier services.
• Website interruptions beyond our reasonable control.

Nothing contained in these Terms excludes liability where such exclusion is prohibited by applicable law.

All content available on this website, including but not limited to:

• Brand names
• Logos
• Product names
• Collection names
• Text
• Artwork
• Photographs
• Graphics
• Packaging designs
• Videos
• Website design
• Icons
• Product descriptions

is the intellectual property of SoulStar Lifestyle or is used under appropriate permission.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

You agree not to:

• Use our website for unlawful purposes.
• Submit false or misleading information.
• Attempt unauthorised access to our systems.
• Interfere with website functionality or security.
• Introduce malicious software or harmful code.
• Misuse our intellectual property.

SoulStar Lifestyle reserves the right to restrict access where misuse is identified.

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in that policy.

Our website may use trusted third-party providers for:

• Payment processing
• Shipping
• Website hosting
• Email communication
• Analytics
• Customer support

SoulStar Lifestyle is not responsible for the independent policies or practices of these third-party service providers.

SoulStar Lifestyle shall not be held responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to:

• Natural disasters
• Floods
• Fire
• Earthquakes
• War
• Government restrictions
• Pandemic-related disruptions
• Labour disputes
• Internet failures
• Power outages
• Courier disruptions

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or the purchase of our products shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

SoulStar Lifestyle reserves the right to revise these Terms & Conditions at any time.

Updated versions will become effective immediately upon publication on this website.

The "Last Updated" date at the beginning of this document will indicate the latest revision.

If you have any questions regarding these Terms & Conditions, please contact:

SoulStar Lifestyle
New Delhi, India
Email: support@soulstarlifestyle.com

We will make reasonable efforts to respond to your enquiry.