PRIVACY POLICY

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address (where applicable)

Order Information

• Products purchased
• Order history
• Order value
• Shipping details
• Delivery status
• Payment status
• Transaction references

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on our website
• Referral source
• Cookies and similar technologies

Communication Information

If you contact us, we may retain:

• Emails
• Customer support conversations
• Feedback
• Product reviews
• Contact requests

SoulStar Lifestyle does not collect or store your complete credit card, debit card, UPI PIN, banking credentials, CVV, or other sensitive payment information.

Payments are securely processed through authorised third-party payment providers.

We may store only payment references necessary for order verification, customer support, refunds (where applicable), fraud prevention, and legal compliance.

We use your information to:

• Process and fulfil your orders.
• Deliver products to your shipping address.
• Verify successful payments.
• Communicate order confirmations and shipping updates.
• Respond to customer enquiries.
• Improve our website and customer experience.
• Detect fraudulent or suspicious activity.
• Comply with legal and regulatory obligations.
• Maintain business records.
• Send promotional emails only where you have provided your consent.

If you choose to receive marketing communications, we may occasionally send updates regarding:

• New product launches
• New collections
• Special offers
• Promotional campaigns
• Brand announcements
• Other SoulStar Lifestyle news

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us directly.

Opting out of marketing communications will not affect important transactional communications such as order confirmations, shipping updates, or customer service responses.

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember your preferences
• Analyse website traffic
• Understand customer behaviour
• Enhance user experience

Most web browsers allow you to disable cookies. However, disabling cookies may affect certain website features and functionality.

We do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers where necessary to operate our business, including:

• Payment gateway providers
• Courier and logistics partners
• Cloud hosting providers
• Website analytics providers
• Email service providers
• Technology partners supporting our website

These partners receive only the information necessary to perform their services and are expected to maintain appropriate security standards.

We take reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, misuse, disclosure, alteration, or destruction.

While we make every reasonable effort to safeguard your information, no method of electronic transmission or online storage can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to:

• Complete your orders
• Provide customer support
• Maintain transaction records
• Resolve disputes
• Detect fraud
• Meet legal, tax, and accounting obligations
• Improve our services

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your information.
• Withdraw marketing consent.
• Request deletion of your personal information where legally permitted.

Certain information may be retained where required by law or for legitimate business purposes.

Our website is intended for individuals who are legally capable of entering into binding contracts under applicable law.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete such information.

Our website may contain links to third-party websites or services.

SoulStar Lifestyle is not responsible for the privacy practices, content, or security of external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect:

• Changes in our business operations
• Legal or regulatory requirements
• Website improvements
• New products or services

Any changes will become effective immediately upon publication on this page.

The "Last Updated" date at the top of this Privacy Policy will always indicate the latest revision.

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

SoulStar Lifestyle
New Delhi, India
Email: support@soulstarlifestyle.com

We will make reasonable efforts to respond to your enquiry as promptly as possible.